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Warehouse Management Systems Super User

Company Name:
Preferred Freezer Services
Position Type:
Full-time
The
Warehouse Management Systems Super User
individual serves as main point of contact on all WMS-related matters for the operation. This position interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner. Submitting tickets and escalating ticket P1 status to facility and client. This includes tracking and documentation of user requests, engaging appropriate site/corporate/client resources to support the operation and timely closing of support service requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as the primary support of the client's systems solutions for the user community
Develops and maintains tracking tools for support service requests and resolutions by location and resource
Engages appropriate expert resources when complex support issues arise outside of the WMS application
Works with the team to successfully close support service request issues and support testing activities
Effectively communicates relevant IT-related information to site management and client management (as appropriate)
Initiates and implements improvements in all areas of IT responsibility
Communicates effectively with internal clients to identify needs and evaluate alternative business solutions
Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
MINIMUM REQUIRED QUALIFICATIONS
Prior WMS and business analyst experience strongly preferred
Prefer College degree (Bachelor's) in computer science, business, or a

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